Not Just Any Gifts. Your Emotions Delivered.

Doodle Sketch Portraits

Frequently Asked Questions

How do I place an order?

Simply choose your product, upload your photo(s), add your custom text or message, and proceed to checkout. We’ll take care of the rest!

How long does delivery take?

Orders are usually processed within 2–3 business days. And delivery timelines vary by location but typically take 5–7 days within India.

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and popular wallets. Cash on delivery (COD) may be available for certain pin codes.

Is it safe to place a prepaid order?

Yes, totally safe 😊 We use secure payment systems, and thousands of happy customers place prepaid orders with us every month. Plus, prepaid orders get priority processing and faster shipping!

Can I cancel or change my order after placing it?

CANCELLATION POLICY

  • Personalized Orders
    Orders involving customization of any sort are non-cancellable once placed, under any circumstances.
  • Non-Personalized Orders
    For non-personalized orders, cancellations are allowed within 24 hours of placing the order, provided the order has not yet been shipped.

Orders that have already been shipped are not eligible for cancellation.

What if my product arrives damaged or incorrect?

In the rare event that a product is damaged (e.g., physical damage, defective product) or incorrect (wrong item, wrong customization, etc.) customers must email support@printpluto.com within 24 hours of delivery to initiate a refund or exchange request.

To process your request, you must provide sufficient proof, such as an unboxing video or clear photographs.

Based on your preference, you may:

  1. Request a replacement of the product.
  2. Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days). Read the full policy here https://printpluto.com/refund_returns/
Do you ship internationally?

Currently, we ship across India only. International shipping will be introduced soon.

Why should I choose Printpluto?

Because every product is designed with care, precision, and emotion. We don’t just deliver gifts—we deliver your emotions & memories that last forever.